Refund policy
RETURNS & EXCHANGES
We accept returns and exchanges on eligible items within 14 days from the date of confirmed delivery.
To be eligible, items must be unworn and unwashed, in original condition, with all tags attached and original packaging intact.
HOW TO START A RETURN OR EXCHANGE
Email support@campusgoodla.com with your order number and the items you'd like to return or exchange. We'll confirm eligibility and, for exchanges, availability of the replacement size or style.
Do not ship your package before contacting us. Returns sent without prior confirmation cannot be processed.
RETURN ADDRESS
Once your return is confirmed, ship to:
ATTN: AS RETURNS / #[YOUR ORDER NUMBER]
1136 N GILBERT ST STE A
ANAHEIM, CA 92801
Your order number must appear on the label. Packages arriving without an order number cannot be matched to your account and may delay your refund.
RETURN SHIPPING
Return shipping is the customer's responsibility. We recommend a trackable service and retaining your tracking number. We cannot process a refund for a return we have not received, and we are not responsible for return packages lost in transit.
REFUNDS
Once your return arrives and passes inspection, your refund is issued to the original payment method. Please allow up to 5 business days for inspection and processing, and an additional 5 to 10 business days for your bank or card issuer to post the credit.
Original shipping charges are not refunded.
EXCHANGES
All exchanges are subject to available stock. If your requested size or style sells out before your return arrives, we'll issue a refund or store credit instead.
NOT ELIGIBLE FOR RETURN OR EXCHANGE
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Sale and discounted items
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Items worn, washed, altered, or missing tags
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Items returned more than 14 days after confirmed delivery
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Gift cards
DEFECTS
If you believe your item is defective, email support@campusgoodla.com within 14 days of confirmed delivery with your order number, clear photos of the defect, and a short description.
Defective claims are reviewed at our discretion. Items damaged through wear, misuse, or care instructions not being followed are not eligible.
WRONG OR MISSING ITEMS
If your order arrives incomplete or contains an item you didn't order, email support@campusgoodla.com within 14 days of confirmed delivery with your order number and a photo of everything you received, including the packaging. We'll correct it at our expense.
STORE CREDIT
Store credit is valid for one year from the date issued.
INTERNATIONAL RETURNS
International returns follow the same 14-day window and condition requirements. Return shipping, duties, and any customs charges are the customer's responsibility. Original shipping charges and duties paid at checkout are not refundable.
ORDER CHANGES AND CANCELLATIONS
Email us immediately and we'll try to catch it before fulfillment. Once an order has shipped, it must be handled as a return.